Print support

Here we have gathered solutions to some of the most common problems that may arise when printing. Check out our print guides, cheat sheets and files. If you can't find answers there please also take a look at our FAQ.

FAQ

Categories

What is the shipping cost?

The cost of the shipment will vary depending on size and mode of shipment, but will show in your basket as you go through the check out. We offer free shipping via service point when the order value is over 500kr in Sweden. Free shipping outside Sweden varies country by country. Check the threshold during checkout for your country.

Under/överextrudering (för tunna eller för tjocka lager)

Öka eller minska extrusion multiplier/flow

Kloggat munstycke (ingen plast kommer ut)

Testa först att höja temperaturen rejält och försök trycka igenom en bit filament. Funkar inte detta så hitta något som har lägre diameter än munstycket och är hårdare än materialet i munstycket, t. ex. en tunn nål eller gitarrsträng och försök rensa ur det uppvärmda munstycket med den. Funkar inte detta heller återstår bara att montera av munstycket och rensa det med exempelvis en tändare. Akta fingrarna bara!

Förstalagersproblem (utskriften lossnar från plattan)

Det vanligaste problemet är att plattan inte är korrekt levlad för materialet i fråga, eller att plattan inte är rengjord ordentligt. Följ printerns leveling-instruktioner samt rengör plattan med isopropanol eller motsvarande för att ta bort denna faktor. Nästa faktor att undersöka är temperaturen på plattan. Ofta kan det hjälpa att höja tempen ett eller ett par steg i intervall om 5 grader, då plattan inte alltid ger den faktiska värmen man ställt in i slicern. Därefter kan man experimentera med flottar (rafts) eller brims för att öka fästytan. Om inget av ovanstående hjälper återstår bara att manipulera själva ytan på plattan, antingen med hjälp av lim eller hårspray, eller helt enkelt fästa på en PEI-skiva eller en BuildTak.

How do I become a reseller?

Contact us at sales@addnorth.com and we will get back to you shortly.

Are there any additional costs like import duties?

Customers outside EU may be charged with custom duties or import charges. These charges are not included in the shipping costs. Please check with your local tax agency to calculate these costs. Other than these, there are no extra charges.

Trådiga utskrifter (Oozing)

Detta beror på att plast lämnar munstycket under s.k. travel moves, när munstycket förflyttas från en del av utskriften till en annan. Detta motverkas genom att öka retraction distance och retraction speed i slicern. Om man vill kan man även experimentera med coasting om man tycker att retraction inte är effektivt nog. Det som händer då är att extrudern slutar mata filament den angivna distansen i slutfasen av ett lager.

I have not received any tracking number for my order

As soon as your order is packed and picked up by DHL we send you an email with tracking number for your shipment. Some email providers could mark it as spam. Please check your spam folder and if it is not there contact us and we will help you.

When do you ship my order?

We send out orders every working day. Orders placed before 10:00 are shipped the same day. Note that we may not ship on Swedish holidays. If you need expedited shipping, please contact us at sales@addnorth.com.

How long is the shipping time?

The shipping time varies with chosen shipping alternative. The package is sent from us within 24h and is normally delivered in 1 day but can take up to 3 days for certain parts of the country. For international orders the export and import process can inccur some delays.

Do I have to pay VAT?

All orders within Sweden includes a 25% Swedish VAT. 25% Swedish VAT is also applied to consumers in EU. For B2B order within EU and a valid provided EU VAT number, VAT does not apply (EU reverse VAT directive). Customers outside EU are exempt from VAT. However, you may be charged with custom duties or import charges. These charges are not included in the shipping costs. Please check with your local tax agency to calculate these costs.

Lagerseparation (lagren håller ej ihop)

Minska lagerhöjd och öka printertemp

I have problems with your website

We are working hard to limit the number of bugs on our website but unfortunately there will always be some. Please help us get better and send us an email about your problem at support@addnorth.com. Suggestions of improvements are also much appreciated!

What payment methods do you accept?

We accept all major credit and debit cards. For customers in Sweden we also accept Swish payments.For B2B orders within Sweden we also offer delayed payments with invoice, subject to our approval.

I have not received any order confirmation

We send out an order confimation latest 1 minute after order placement. Some email providers could mark it as spam. Please check your spam folder and if it is not there contact us and we will help you.

How do I receive your latest news?

Sign up to our newsletter (in the footer on the bottom of the page), we are selective with our newsletter and will not spam you. You can also follow us on Facebook / Instagram to receive our latest additions and news.

Topplagerproblem (hål på ytan)

Öka antalet solid top layers, höj graden av infill och öka extrusion multiplier/flow.